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Originally Posted by
tereg
Actually, no, I don't. Typically when someone messes something up administratively with regards to myself, I will a vast majority of the time be of the attitude of understanding or "I'm sure there's a reason why this is happening".
This is one example, but, say for instance I order food for delivery and I'm told it will take 40 minutes. If 50 minutes later it hasn't arrived, I don't think much of it, honestly. I sort of look at the conditions (like, weather, or time of day, day of the week, even unforeseen things, things like this) that might affect the delivery. There's a cushion that I automatically give plus or minus if I am promised or told something will happen. If they arrive in an hour or whatever, and they apologize for the wait, I will undoubtedly, and naturally say something "Hey, it's all right. No problem." and honestly not think much of it. I think it would take something really egregious for me to, you know, start to wonder. Like, if it had been, say, anywhere from an hour and a half to two hours, I might at that point just call to check on the status. But even then, I take the position of, "any reasonable explanation will be acceptable". I take a rather soft stance with regards to these sorts of situations.
Like, I seem to recall one time when I ordered something and they had lost my order or there was a mix-up of some sort which delayed the delivery, and once they realized what they had done, I don't really remembered if they offered it at a discounted price or that they would get it out to me immediately and add something to what I had ordered. And I think in either case, I pretty much accepted whatever they offered. I'm usually like "Hey, look, I understand, it happens."
Actually, yeah, a similar thing did happen once when I ordered Chinese food. And it was one of those situations where they suddenly got extremely busy, and I could hear the state of affairs when I called them, it sounded like they were understaffed, falling behind, but were doing everything they could. And I reassured them over the phone "Hey, I can hear and tell that it sounds pretty stressful there. I know you guys are doing whatever you can, trust me, I understand. [then something about working in food industry] How long do you think it will take from this point?" [they tell me] "Ok, no problem. I'll be here."
They seemed rather touched or relieved when I told them that. When the guy arrived with the food, he said that the manager wanted him to tell me how thankful they were about understanding. They threw in some extra stuff with the delivery and included a roll-up calendar too. I was very accepting and thankful, telling them again that I understand these sorts of things happen from time to time.
So, that's one example, but generally I handle similar sorts of things in similar ways.