Finding the right steps is the hardest part. I find (ime) that delta STs are good at that and can give good recommendations, in addition to the 'it's easy' attitude (esp. SLIs). The co-worker in my example is ESE so logistics are not the strongest part of her. However I suspect that, because they have already figured out the process they have at least some pointers. So far, i haven't got much logistics step-by-step, but the general encouragement helps too so i'll take whatever i can get in this case.
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